Our services

Program and Project Management

  • Information technology is experiencing a fundamental change in recent years. The industry is constantly introducing new technologies and keywords, such as cloud computing, big data, artificial intelligence, Internet of Things (IoT), social media and IT security. These trends are revolutionizing how companies work, communicate, and process data.

    Building on this foundation, new products, services, and solutions are continuously emerging. All of this presents companies in the information, telecommunications, and media sectors with the challenge of constantly repositioning themselves within an increasingly competitive international landscape.

    At Hafner IT-Solutions, we support you by providing tailored management resources with extensive IT and industry expertise to reliably solve critical and complex tasks. We organize your projects to ensure cost-effective and seamless implementation within the planned timeframe. We are not afraid to explore unconventional approaches. With our understanding of current IT trends, we are your partner for a future-proof IT strategy and implementation.

    Our core competences are
    • Transition & Transformation
    • Establishing IT Service Management
    • Managing Software Implementation & Integration
    • Data Centre Move
    • Migration

Service Management (ITSM / ITIL / COBIT)

  • Hafner IT-Solutions GmbH offers comprehensive IT service management, covering the entire ITIL service lifecycle from strategy and design through transition to operation and continuous improvement. Since 2010, our clients have relied on our professional consulting services for the implementation, evaluation, and adaptation of ITIL processes within their organizations. Together, we combine our clients' expertise with our implementation capabilities to develop customized process and service management solutions.

    Our extensive expertise spans the various areas of the ITIL v4 framework.

    In ITIL Service Strategy, we support companies in developing long-term IT strategies aligned with their business objectives. We help you define clear goals and develop an effective strategy that maximizes the value of your IT services.

    In ITIL Service Design, we work closely with you to create customized IT service designs tailored to your specific business requirements. We emphasize a holistic approach that considers both technical and business aspects.

    With ITIL Service Transition, we guide you through the process of implementing new or modified services. We ensure a smooth transition by guaranteeing that all changes are effectively tested, implemented, and put into operation.

    During the ITIL Service Operation phase, we offer comprehensive support for the day-to-day operation of your IT services. We monitor and manage your IT infrastructure to ensure high availability, performance, and security for your services.

    In the area of ITIL Continual Service Improvement, we focus on establishing continuous improvement processes. We regularly analyze the performance of your IT services, identify areas for improvement, and support you in implementing continuous improvement initiatives to continuously increase the value and efficiency of your IT services.

    In addition to these core competencies, we also offer expertise in IT Service Continuity Management to ensure business continuity in crisis situations or during technical outages. We help you develop robust plans and processes that minimize risks and enable rapid recovery of IT services after an outage.

    Through our holistic approach, we support companies in optimizing their IT service processes, increasing service quality, and building an efficient IT organization.

Interim Management

  • A successful company is the result of a harmonious symbiosis of various elements that interact seamlessly: materials, technology, organizational structure, and above all, people, their expertise, and their skills. In a world that is constantly evolving and changing, it is essential that companies remain agile, adaptable, and innovative. This is not just about reacting to current trends, but also about acting proactively to anticipate future challenges and seize opportunities.

    Good management goes beyond simply analyzing data, facts, and statistics. It requires a holistic and empathetic approach that carefully considers the individual needs and goals of a company. It's about finding the right balance between short-term goals and long-term vision, between tradition and innovation, between efficiency and humanity.

    At Hafner IT-Solutions, we are your partners on this journey. We guide you through transformations, help you overcome complex management challenges, and deliver results when it matters most – securely, quickly, and sustainably. Our interim managers are not only experienced managing directors, project and change managers, but also results-oriented implementers. They specialize in quickly adapting to different corporate cultures and structures, developing tailored solutions, and effectively managing their implementation. With our comprehensive expertise and many years of experience, we are ready to support you on your journey to becoming a highly profitable, high-performing, and people-oriented company.

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